Shipping and Delivery
When buying from our store, if your delivery address is in the EU, the vat will be removed. You will then need to pay vat in your own country before receiving your parcel.
If you purchase is more than €150, you be also subject to custom charges. We use Royal Mail for parcels up to 2KG. Any parcel over this weight will be sent by courier and they also charge an administration fee. Please be aware of this before making your purchase.
We are still shipping Tracked parcels with Royal Mail. We will advice if there is any interruption to your service.
There can be up to a delay of about 5 days in the delivery of the parcels due to the Royal Mail Depots being extremely busy.
Royal Mail Tracked 48 £3.95 Order before 2.45
Royal Mail Tracked 24 £4.95 Order before 2.45
DPD Next Day (mon-Fri) £6.95 Order before 2
Billing and Shipping Addresses
Your billing address is the address that your Debit/Credit card is charged to and the Shipping address is where you would like us to send your parcel to. This can be your home or work address.
Pick Up in Store
You unable to pick up your purchase from Merritts for hair at this present time.
Delivery Charges and Delivery Estimates
Shipping times are quoted on the basis that the product is in stock. Very occasionally certain items will go temporarily out of stock. We aim to dispatch 'in stock' items on the same day after receiving an order.
Orders are processed between Monday and Friday 09:00 - 15.00 GMT, excluding Bank and Public Holidays. Orders placed during a weekend or Bank Holiday after 15:30 GMT will be processed on the next working day. All prices on our site are quoted in UK Pounds Sterling (£).
All UK orders sent either Royal Mail 48 hr or 24 hr tracked and are an estimated time of arrival. There is no guarantee of service with tracked 24 or 48.
Royal Mail Special Delivery. Special Delivery is the only guaranteed next day service. If your Item is not delivered on time you will be refunded for the postage costs
Please note that we cannot be held responsible for items delayed in the postal system as this is beyond our control. This is especially so at Christmas time as the large volume of parcels slow down all services.
UK destinations include BFPO and Northern Ireland.
Free shipping on orders over £50, we use Royal Mail 48 HR Tracked Delivery and you should receive it within 3-5 working days.
Royal Mail Tracked 48 £3.95
Royal Mail Tracked 24 £4.95
You may wish to look into using another shipping solution such as AddressPal or other Parcel Motels, as this can significantly reduce your shipping costs.
We have temporarily suspended International Shipping at this Time. We will keep you updated.
We ship internationally using Royal Mail International Airsure, Parcelforce. or UPS You will be required to sign for your parcel. You will be provided with a tracking number and in certain countries, you are able to follow the tracking of your parcel on your countries own postal tracking system. Dispatch will be made within 1-2 days
The prices are based on weight, but with an extra cost of International Airsure
Please allow 1-2 weeks for delivery. Your shipping charge will vary based on weight and country of destination. Expedited shipping is not available for International orders.
Orders outside the EU
Your package will be subject to customs/duties charges. Royal Mail and Merritts for Hair are not responsible for customs/duties charges. These costs are determined by your local customs office. Merritts for Hair cannot determine, in advance, what these fees will be. We cannot mark International orders as a “gift” in order to bypass or reduce any customs fees – this is an illegal practice and as an established business we will not do this. For more information on customs and duties charges, please contact your local customs office.
Order & Dispatch Process
Once an order has been received, you will automatically receive a confirmation email, confirming receipt of order as well as order details. If you have failed to complete your order (i.e. you have failed to make payment using Paypal or Debit/credit card, we will send you an email confirming that your order was not completed and you will be advised of how to complete your order if you wish.
We will endeavour to dispatch orders on the day of receipt of orders up to 3.00p.m (subject to the item being in stock and the customer credit card authenticity checks being satisfactory. A confirmation email response will be sent by email to confirm that the item has been dispatched. Orders after 3:30 pm. will be sent the next working day...
If we do not have your order in stock, we will tell you by either email or telephone at which point we can advise when the item will come into stock and discuss whether you require to cancel that part of the order or wait until it comes into stock.
If you would like to know the current status of your order, you can view your order status by logging into the royal mail track and trace website using the order tracking code.
Delivery Problems & Policy for Lost Goods
If your order does not arrive within the timescales above please bear in mind...
- If the parcel was too big to go through your letterbox or there is no one available to accept the Parcel at the delivery address completed on your order, Royal Mail will leave a card and will keep the parcel in the local sorting office for up to 7 days, so you should check there first before contacting us.
If the goods are not collected from the local sorting office within the specified time, the goods will be returned to us, and we will contact the customer to re-arrange delivery, although the customer will be responsible for paying the postage charge, which will be based on the weight of the parcel
Incorrect delivery information
Please make sure you enter the correct delivery address details when making your order. Merritts for Hair shall not be held liable for incorrect details entered by the customer. We are under no obligation to issue a refund or replace any goods if an order has been delivered to an incorrect or incomplete delivery address. If the parcel is returned to us due to an incomplete address, we will charge for redelivery at a cost of £3.95 for a tracked 48h service.
Policy for Lost Goods or non-delivery of orders
On occasions, orders may get lost, and fail to get delivered, which are outside the control of merrittsforhair.co.uk, as we are reliant on Royal Mail.
So if you have not received your order within the specified timescales above, and have checked with your local sorting office and the parcel is not there, we cannot resend the parcel for 15 working days, as this is the timescale for Royal Mail to confirm the parcel as lost. You will not be entitled to a refund during this time.
If the parcel is not found after 15 days, and Royal Mail confirm the parcel or goods as 'lost', then your order will be resent.