ZERO Hassle Returns
We know how frustrating it is to receive the wrong items. For this reason, we've come up with our Zero Hassle returns policy. We make it as easy as possible to return items to us, for replacement or refund.
Our Zero Hassle returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item, complete with all undamaged packaging (hair, body products and electricals must be in the manufacturers box and must be unopened) and we will issue a full refund.
If you change your mind or need to return your item, we charge £3.95 for a returns label. Please contact us via email or phone, prior to returning your parcel. The return label will be sent via email, which can be printed out. Please take to your nearest Post Office.
Returning damaged, defective or incorrect items
We strive to offer the best service anywhere. But, very occasionally, things will go wrong. If you receive an item that's damaged or defective, you can return it to us, free of charge, for a replacement or full refund. We will provide a postage label to return the defective item and will dispatch the replacement free of any delivery charge. The items MUST be returned before a refund is issued. Please contact us in the first instance before returning the item.
In the event of Merritts for Hair sending you a replacement for a damaged, defective or wrong item, you must return the original item to Merritts for Hair within 14 days. Merritts for Hair reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 14 days of the date on which Merritts for Hair confirms we will issue a replacement.
This returns policy does not affect your statutory rights.
Returned items that have been subject to a free shipping offer and are being returned for a monetary refund, not exchanged goods or a credit note will have our delivery cost deducted from the amount refunded. Please be aware of our shipping costs.
Customers outside the UK
For customers outside the UK our ZERO hassle promise is the same, but you are responsible for any postage costs we incur in sending out your replacement items.
If you want to exchange an item, for example for a different size, you will need to follow our returns procedure, sending the incorrect item back to us. When we receive the returned item, we will dispatch the new item to you. Please remember that we are only able to exchange items within 14 days of the date you received them. Items you return to us for exchange must be in their original condition.
What do we mean by Original Condition?
To return an item or items to us, under our Zero Hassle Returns policy, the items must be as new, in the condition they were sent to you in. Items must have:
Items must not: